• CORPORATE
    MNG Airlines has gained a leading and respected position in the industry with its growing fleet and its philosophy of “tailor-made service”, which focuses on quality, reliability and customer satisfaction.
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HISTORY AND PROFILE

MNG Airlines, founded in February 1996, started scheduled cargo services in 1997 to Hahn (Germany) and Stansted (England) with a mid-range Airbus A300. MNG Airlines currently continues its operations with a fleet of 2 Airbus A300-600, 2 Airbus A330-300F, 2 A321-200F and 2 A330- 200F. MNG Airlines has a leading and respected position in the industry with a growing fleet and an approach of “customized services” focused on quality, trust, and unconditional customer satisfaction. MNG Airlines has a huge market share in air cargo transport and offers charter services with the customized plane and capacity options in addition to scheduled flights. MNG Airlines has a fully-equipped Exports Warehouse located 12 km to Atatürk Airport. The warehouse was commissioned in 2000 to increase the service capacity and is fully compliant with EU standards. MNG Warehouse is built on 10,000 m2 space with a volume of 60,000 m3 and 7,000 Euro-palette capacity. The warehouse operates under İstanbul Airport Customs (IGA). Customs warehouse registry, stacking, cargo search, and cargo delivery procedures are performed using a barcode system.

Headlines from the History of MNG Airlines:
February 1996
Incorporation
November 1997
First flight with Airbus A300 cargo plane
August 2000
Imports Warehouse in service
July 2004
Ankara Warehouse in service
October 2006
ISO 9001 Quality Management System Certification
November 2006
İzmir Warehouse in service
March 2010
IOSA Certification
September 2012
Addition of cargo aircraft A330 into fleet
February 2014
ACC3 Certification
October 2017
Opening of Antalya Warehouse
April 2019
Opening of IGA Warehouse
November 2021
First flight with Airbus A330-300P2F cargo plane

 
MEDIA RELATIONS

MNG Airlines supports various events which will be to the benefit of the society to directly reach its target audience and contact them regularly in line with the social responsibility aspect of its corporate culture.

E-mail : medya@mngairlines.com and communication@mngairlines.com



MNG AIRLINES IN THE PRESS
 

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MISSION - VISION - VALUES
 
MISSION

Elevating air cargo delivery with a focus on; innovation, exceptional customer experience and environmental responsibility

 
VISION

To be the go-to-provider for all air cargo needs, delivering goods with speed, precision and care, while continuously improving our processes and reducing our carbon footprint to build a sustainable future

 


VALUES

Flight Safety and Security
Our basic principle is to generate, implement and improve flight safety and security systems in all processes based on international developments.

Safety
Ensuring the safety of operations, employees, customers, and their cargo is of utmost importance.

Customer Focus
Putting customers first by understanding their needs and providing personalized solutions that meet their unique requirements.

Reliability
Providing reliable and consistent delivery services to customers, ensuring that their cargo arrives on time and in good condition.

Global Reach
Providing a global network of services, connecting customers to markets and partners around the world.

Innovation
Embracing new technology and ideas to improve efficiency and competitiveness, and to better serve customers' needs.

Sustainability
Being environmentally responsible, minimizing the impact of operations on the planet and complying with Human Rights and Labor Rights.

Teamwork
Fostering a collaborative, egalitarian and inclusive work environment where employees feel valued and can contribute their best.

Integrity
Acting with honesty and transparency in all business dealings, and treating employees, customers, and partners with respect.

Efficiency
Streamlining operations to maximize productivity, while providing cost-effective solutions to customers.

Expertise
Maintaining a high level of technical knowledge and experience in the air cargo industry, and being able to offer specialized services.

Collaboration
Building strong partnerships with customers, suppliers, and other stakeholders to drive mutual success.

Agility
Being able to quickly and effectively respond to changes in the market and customer needs, and taking advantage of new opportunities.
HUMAN RESOURCES POLICIES
 

Our policy as MNG Airlines; is to use and manage the human resources that value employees, flexible, open to change, strive for continuous development, produce and share, customer oriented and comply with quality standards, efficiently and correctly.

In this context, we intend to increase the motivation and commitment of employees by developing their work-related competencies and investing in the personal and business-oriented training of personnel.

 

Our Human Resources Goals

  • Ensure the recruitment of the right personnel for the right position based on competency, without any discrimination in regards to selection and placement.
  • Support and motivate employees in line with company strategies to increase their contribution to business processes.
  • Identify flexible working models and increase employee commitment.
  • To contribute to the development of employees by creating a working environment that encourages continual learning and growth.
  • To encourage all employees to produce ideas that add value to new services and the strategic goals of the company.
  • Plan to identify and develop existing human resources in order to respond to personnel needs from within the company, in line with strategic plans.
  • To create a healthy, safe and peaceful working environment to ensure the health and safety of employees.
QUALITY, SAFETY AND SECURITY POLICY
 

Quality, safety and security are among our fundamental operational priorities.
All activities in MNG Airlines are to be designed and performed in accordance with;

 
  • Turkish Civil Aviation Regulations,
  • Annexes to the Convention on International Civil Aviation (ICAO),
  • Operations and airworthiness directives,
  • National Civil Aviation Security Programme,
  • ISO 9001:2008 Quality Management System,
  • IOSA standards
  • Designed in line with other applicable regulations and company standards, documented and realized as manuals, procedures, job descriptions, instructions and support documents which are all a part of our management system.

All necessary resources will be provided for the implementation of Quality, Safety and Security Policy which is the framework of our management system.

The main objective of MNG Airlines is establishing, developing and maintaining the continuity of a management system, enhanced with effective quality, safety and security systems, and having a robust financial structure that leads to full customer satisfaction.

 

To achieve this objective our commitment is to:

 
  • Conduct operations with conditions and restrictions of the Air Operator Certificate, and in compliance with applicable regulations and standards of MNG Airlines,
  • Continually improve management system by;
    • Considering ideas for improvement from internal and external sources,
    • Willing to make changes as necessary to keep the management system refreshed,
    • Measuring, evaluating and reviewing quality, safety and security system performance on a continuing basis,
    • Focusing on improving operational safety and security performance,
    • Regular analysis of malfunctions and undesirable operational results,
    • Follow-up of corrective actions and their effectiveness for improving managerial and operational performance,
  • Develop and improve corporate quality, safety and security culture
  • Inform and make aware all personnel throughout the organization of their responsibility to comply with the applicable laws, regulations and procedures,
  • Manage safety risks and security threats to operations including externally supplied services and allocate necessary resources for this purpose,
 

Encourage our personnel;

 
  • to report safety and security related incidents
  • to cooperate with relevant departments to identify the potential risks and threats.

In this framework, it will be ensured that no action will be taken against any employee who discloses a quality, safety or security concern unless such disclosure indicates, beyond any reasonable doubt, an illegal act gross negligence, or a deliberate or wilful disregard of regulations or procedures.

INFORMATION SECURITY POLICY
 

As MNG Airlines, we are committed to protecting all corporate and customer assets by including the following in our information security policy:

 
  • Ensure that the activities that are carried out are done so efficiently, accurately, quickly and safely,
  • Fulfill all customer, legislative and regulatory requirements,
  • Be aware that all information belonging to our firm, customers, suppliers and business partners impose risks to privacy, accessibility and integrity and must be managed to:
    • Protect against unauthorized access
    • Ensure access is not intentionally or negligently provided to unauthorized persons
    • Maintain integrity through protection against unauthorized persons
  • Ensure the continuity and seamlessness of critical business activities
  • Create high awareness and participation towards information security through continuous training and consultancy to ensure that policies are applied by all employees.
  • Approach information security systematically to continually improve and create a structure that does not allow for the creation of risks and increased effects.
ENVIRONMENT POLICY

Protection of the environment is among MNG Airlines’ main priorities.

The main objective of MNG Airlines is to establish, develop and maintain the continuity of a management system, enhanced with an effective environment management system.

To achieve this objective our commitment is to:

  • Continue our activities with a sustainability approach and leaving a liveable world to future generations,
  • Make environmental awareness a life philosophy by giving environmental training to all employees,
  • Establish, develop, maintain the continuity and continuous improvement of ISO 14001:2015 Environment Management System
  • Increase environmental performance by Continuous improvement of the environmental management system,
  • Consider environmental issues in investment and service decisions,
  • Providing all the resources needed by the Environmental Management System,
  • Reviewing nonconformities regularly and correcting them,
  • Comply with national and international legal regulations and other obligations regarding the environment during our activities,
  • Continue our activities with efforts to reduce energy use,
  • Reduce waste at its source, to recycle wastes as much as possible, to ensure that non-recyclable wastes are disposed with the most appropriate technologies without harming the environment,
  • Separate, collect, dispose and recycle wastes generated as a result of our activities in accordance with regulations.